Dedicated on-line support

Our Customer Services Support Team is available between 9:00am and 5:30pm Monday-Friday (defined as office hours) excluding bank holidays and holiday office closures.

  • Our support team is on hand to help our customers get the most from their website.
  • We have dedicated Support Portal for our customers to help them to manage their website and to enable them to raise and manage all their enquiries.
  • Monthly maintenance and support packages available from PLUS through to CRITICAL.

Support packages available

Adhoc support services

Support for customers and non customers

+15 years experience

We can help with all your website needs

Sometimes your problem may not be support related but instead functional or development related. We are still available to help and one of our design, development or marketing team will be able to find a solution for you whatever your problem.

We are on hand to help....

Sometimes despite best endeavours things can go wrong.
No matter what the problem is with your website our support team is on hand to help.
We provide our customers with Design, Development, Hosting and Digital Marketing Solutions.
If you have a problem with any of the services that we are providing our support team will ensure that right person is allocated to you to help solve the problem.

Our support services cover the following:

  • All fixes relating to accepted functionality / content developed by Newedge
  • Website hosting related issues
  • Email hosting related issues
  • Requests for minor content changes (such as an image change, or wording)
  • Advice on usage of the CMS and the Newedge developed pages
  • Additional training on your CMS
  • Setup of hosted email accounts
  • Tips and help on how to get the most out of your website

Get in touch today

Are you looking for some help, support or maintenance of your website?  Then please get in touch with us.  We are on hand to help no matter what your need or requirement.

Get in touch