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Website support and maintenance

We don't just build it and hide. Our dedicated support & maintenance team is here to help ensure you get the most from your website.

We have a team of support personnel to answer any questions you might have, from setting up email accounts to adding an image into your website.

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Dedicated on-line support

Our Customer Services Support Team is available between 9:00am and 5:30pm Monday-Friday (defined as office hours) excluding bank holidays and holiday office closures. Our support team is there to help our customers get the most from their website.
We have dedicated Support Portal for our customers to help them to manage their website and to enable them to raise and manage all their enquiries.

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Our Support team is here to help

Sometimes despite best endeavours things can and do go wrong.
No matter what the problem is with your website our support team are here to help.
We provide our customers with Design, Development, Hosting and Digital Marketing Solutions.
If you have a problem with any of the services that we are providing our dedicated support team will ensure that right person is allocated to you to help solve the problem.
Even if you do not have a separate support agreement with Newedge our dedicated support team will be on-line to help.

Our support team ensure that we cover the following for you with or without a separate agreement in place:

  • All fixes relating to accepted functionality / content developed by Newedge
  • Hosting related issues
  • Email hosting related issues
  • Requests for minor content changes (such as an image change, or wording)
  • Advice on usage of the CMS and the Newedge developed pages
  • Additional training on your CMS
  • Setup of hosted email accounts

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We can help with all your website needs

Sometimes your problem may not be support related but instead functional or development related. We are still available to help and one of our design or marketing team will be able to find a solution for you however the following are excluded from monthly support agreements:

  • Functional or behavioural site changes or development
  • Large scale graphical or styling changes
  • Site optimisations for browser compatibility
  • Search engine optimisation / social media interaction
  • Pay Per Click Marketing
  • Digital Marketing
  • Bugs / Issues with 3rd party services like Google Analytics

If you would like to find out more about how we can help you take a look at our support portal today.

Get in touch

We are happy to work with any website.  Send us your details and lets see how our support and maintenance team can help.

Talk to the team

Find out more about support

Find out more about support

Want to know more about how we can look after your website and make sure you are getting the most from it?