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Magento Technical Support

We’re dedicated to ensuring your website remains in showroom condition.

We know your e-commerce store is mission critical as you’ll be taking online sales plus running back office operational tasks with Magento. It’s therefore increasingly important to have quality technical support in the event of an outage, critical security update or when something goes horribly wrong.

Years of Magento experience

Our support team have years of experience using Magento and supporting clients to help them get on with their day.

Newedge Magento technical support packages include:

  • Business hours support
  • Out of hours support (coming soon)
  • Web-based ticketing system for recording individual issues
  • Telephone & email support
  • Incident management
  • Proactive website monitoring
  • Troubleshooting help and advice
  • Technical support and access to Magento certified developers

Support packages start from £250+vat per month.

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Magento critical incident support

Got a critical issue with your Magento store that you need help with right now from a team of Magento certified engineers? Don’t panic, we are here to help. You don’t have to be an existing Newedge customer to benefit from our fanatical support and dedicated Magento team.

We’ll do our best to respond within 2 hours.

Magento critical incident support is billed at £200+vat per hour.

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A comprehensive checklist for opening your first ecommerce store or moving ecommerce solutions.

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